With a speech analytics application, businesses have access to invaluable information contained within their interactions with customers that can help them gain flexible, scalable business intelligence, enhance revenue, and diminish risk.

Trainers and 'experts' talk about ways to convert more calls. But, what are the sales skills and marketing tactics that actually matter to closing more business over the phone?

In this session, Steve will share what it really takes to achieve Customer Engagement excellence. As a result of his firm’s stellar work with some of the largest and most recognized brands, Steve believes that most sales training companies have it wrong. They focus on winning the deal. Many suppliers have it wrong as well, with no strategy, tools, or understanding of what it takes to build a long-term relationships where both supplier and customer achieve new levels of mutual value.

It' a simple, yet vital question. Why?  Consider what you do when you're thinking about buying something.  You search the internet for more information.  So you think your customers are different?  In fact, research shows that 80% percent of the time buyers find sellers!

For many B2B companies, selling in 2017 is akin to navigating an ever-shifting obstacle course. You start the new year with (what you think) is a bullet-proof plan, and then, seemingly without warning, something fundamental changes: a significant new competitor enters your biggest growth market, your product team announces a major release that dramatically shifts your buyer targets, or your newly appointed sales leader decides to roll-out a new selling methodology that renders all your existing go-to-market tools obsolete. The reality is that sales forces are change-intensive organizations, and the pace continues to accelerate. Managing through this kind of change requires a sales force, and a sales development program, that can respond quickly to help sellers acquire new knowledge and skills, and respond to dynamic buyer and market requirements. But where do you start? In this live interactive session, Qstream VP of Marketing Lisa Clark will discuss the new requirements facing sales and marketing pros responsible for team readiness, as well as emerging tools and techniques proven to help your sellers successfully navigate the inevitable changes to come.

Think about the best manager you ever had. We are assuming, of course, that you’ve had at least one good manager in your lifetime. C’mon, there’s got to be at least one. Think back to all the teams you’ve been on. This person could’ve been your boss at that horrible minimum-wage high school gig that you only showed up for because this person made it worthwhile. Maybe you had a strong leader during your college part-time work. Or, like many in today’s workforce, your first full-time, professional manager played a major part in developing you during your formative years into the kind of executive you are today.

People don’t want to be sold—but they do want help fixing their most pressing problems. Becoming a master at consultative sales will help you earn prospects’ and clients’ trust faster and easier.

Learn Cy Wakeman’s definition of drama, and the effects on the workplace, acceptable ways to react to drama that has been created and how to hire low drama employees.

You are about to embark on a journey that is going to help you to book, sell, and retain like never before.  This book reveals: What has changed in our B2B industry/profession, how to cope with the change, and what skills should one acquire to thrive? What should you change/improve to book, close, and retain more than ever? What resources are valuable to keep on your road to success? "The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn." ― Alvin Toffler Click below to download this eBook.

Did you know that depending on how it is used, money and other cash-based awards could actually negatively impact your engagement strategies? This presentation combines scientific studies and examples to show the way that rewards, recognition, program design, and communications should be properly used to stimulate activity and engagement.

Companies around the globe have canceled sales meetings and training sessions and are enacting work from home policies to help prevent the spread of COVID-19. Yet sales enablement professionals must get new hires up to speed and keep teams on track in a world where face-to-face meetings are impossible. Traditional training and sales enablement approaches won’t solve this challenge. But building a virtual training program when you’ve relied on in-person sessions can feel like an overwhelming task. Fortunately, there are proven tactics that organizations can employ to train across geographies and time zones. Use this guide to learn how the right strategy and technology can help you manage high-performing virtual teams.

You can’t do your job if you don’t know what’s going on.  So, you gather your team for a mandatory staff meeting.  Maybe they grumble and complain about how this impedes their autonomy, or maybe they gleefully prepare dog-and-pony slides in which they play the hero. Either way, you end up sitting through a meeting where each of your team members answers the unasked question of "how’s it going" in his or her own way, and you’re left to decode what’s really happening, what problems they’re glossing over, and what results you can actually expect next week, next month, and next quarter. 

Want to find more leads with less competition? Your happy clients have the key - their referrals! Create a referral program for your business then get your whole company using it. Referrals are one of the quickest ways to fill your pipeline and close faster than any other lead but how do you reward people who refer you?  

Great sales content drives conversations—and results. To keep sellers ahead of the competition and hitting their targets in 2021, they need access to the most timely, relevant, and impactful materials.

The global pandemic, caused by Covid-19, has forced many people to work from home. In fact, of all U.S. workers, 56 percent could do all or some of their work from home. According to Global Workplace Analytics (GlobalWorkplaceAnalytics.com), it is estimated that:

Poor data visualization leads to overly complicated charts that take too long to understand and steal valuable time from your audiences. Worse, a careless approach to charting can lead to misinterpretation of your messaging.  

Companies today spend billions hiring and developing sales teams—yet many of them struggle to onboard reps effectively, especially in remote and hybrid environments.   

Several years ago, one of our Affiliates in the San Francisco Bay Area who said she had a "lead" for me from a large defense contracting company, which said they needed some training in "presentation skills". (let’s call her "C") Before going to the meeting, I learned that the division which had called was a group of elite physicists, who had not had a lot of work to do since U.S. involvement in wars had slowed down. (this was before 9/11,before our wars in Afghanistan and Iraq)

Survey results from the Workforce Institute indicate that 87% of employees report a high level of inclusion at their company when there’s a strong culture of recognition.1 Of those surveyed, nearly one-quarter said that they’re not recognized frequently enough. A Gallup report found that, when recognized, employees are five times more likely to feel connected to their company’s culture and four times as likely to be engaged. A recent Achievers survey revealed that 48% of leaders said their culture has deteriorated since the start of the pandemic because of lack of employee input and their failure to connect with remote employees.

Most businesses understand the power of video. They want to use more video in their communications, but get stuck on how to operationalize it. While video is essential for engaging today’s stakeholders, scaling video creation across the organization is hard, time-consuming, and expensive. In this session, Vyond’s Head of Product Marketing, Enrique Olives, will discuss how intelligent video creation utilizing AI-driven features can improve audience engagement and drive business results.  

A Swift Kick in the Can'ts  Just because you’re working alone - You don’t have to work by yourself

Incentive travel programs are so effective at maximizing sales performance that every large and many mid-sized companies run one.  These "President’s Club" programs motivate sales reps and managers to sell to the best of their abilities and reward the top achievers with spots luxury trips to highly desirable resorts around the world. Yes, these trips are expensive but if properly structured, they are investments that provide a return-on-investment (ROI).  

Have you ever noticed a gap between what people say they will do and what they actually do after you talk to them? Lack of action and follow-through have negative consequences for the customer journey and business outcomes.  

Every year organizations focus on improving employee engagement. And every year it’s the same story. They administer the annual survey only to see little-to-no improvement overall. And while there may be improvement in one area, another area inevitably falls short. It’s like playing a version of "employee engagement whack-a-mole."