Coaching Salespeople for Resiliency and Empathy


Founder and Managing Partner, Intelligent Conversations
Webinar Recording Details
  • Date and Time
    Tue, Oct 12, 2021 at 11AM Pacific / 2PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Do your salespeople have the right mindset to do whatever it takes to be successful?  With the adversity salespeople face on a day-to-day basis, sales leaders must understand how to coach their team for the resiliency needed to navigate difficult sales conversations.  And while resiliency is crucial to sales success, having the right kind of empathy can dramatically shift a sales conversation.  How strong are your sales leaders’ conversations when it comes to coaching their team for resiliency and empathy?

In this 60-minute live broadcast, sales development expert Mike Carroll will share a proven coaching framework that will help your sales managers improve their conversations and build a more resilient and empathetic sales organization.  Mike will share stories, examples, and practical ideas you can put to work immediately.  

Topics include:
  • Understanding the self-limiting beliefs that destroy your sales team’s confidence
  • Identifying behaviors and outcomes that may indicate a lack of sales resiliency
  • Reviewing the importance of emotion and how it impacts most purchasing decisions
  • Coaching the right type of empathy (and helping your salespeople avoid the wrong empathy)
  • Building strong sales mindsets to improve sales resiliency and empathy
  • Coaching for better listening to improve sales resiliency and empathy
  • Establishing the right coaching rhythm and focus to change sales mindsets
  • Avoiding potential blind spots that can limit a sales leader’s ability to coach for resiliency and empathy

About Mike Carroll

As Founder and Managing Partner of Intelligent Conversations, Mike Carroll brings more than 30 years of business-to-business sales experience to help middle-market companies drive remarkable growth.  Mike works hands-on with senior executives, sales leaders, and salespeople to build profitable sales cultures.  He has transformed hundreds of sales teams by changing behaviors and leveraging proven methodologies to increase sales and improve profitability.  While Mike is proud of the impact he has had on thousands of sales professionals and sales leaders across North America, he takes tremendous satisfaction in helping CEOs, owners, and executives eliminate their uncertainties and doubts when making decisions about their sales team.  His new book, The Sales Team You Deserve, is available on Amazon.