Whether you’re focused on transactional or strategic sales, connecting with your customer is key to your success. The new book Make Someone’s Day is all about creating strong relationships that lead others to say “you made my day!”  That’s something every salesperson and account executive wants to hear because people don’t say that randomly, they only say it when you’ve done something for them, in the right way and the right time, that truly impacts them. It’s important to use this with your employees and colleagues too.

In this webinar, you’ll learn the VIP model so that your customers and employees are strong proponents of you and in turn, your product or service. You’ll hear examples where doing the right thing, by making someone’s day, led to new contracts.  Howard H. Prager has over 40 years of sales and leadership development experience, is the consummate networker, and builds bonds between people through memorable moments, strengthening relationships. It’s a strategy that can work on and off the job, and inspire others in a way that causes them to say “you made my day!”   

In this engaging webinar, you will:

• Learn the VIP model
• Explore how customer relationships can grow stronger through making someone's day
• Why this is important with your internal allies, and
• Understand how this also gives you a boost of energy for a win-win you can’t lose

Howard H. Prager is President of Advance Learning Group and an author, speaker, executive coach and leadership consultant with over 40 years experience and a keen understanding of what leaders need to take the next step in their growth. In September his book, “Make Someone’s Day: Becoming a Memorable Leader in Work and Life’ was published and has been well-received.  Howard received 8 professional awards for his work in leadership and team development and is a member of the Marshall Goldsmith MG100.
 
Howard lives in the Chicago area with his wife Laurie and new pup Charlie. He is a weekly sports columnist and tuba player bringing his varied skills and insights to all his work, and is an active volunteer, facilitator and mentor in higher education, professional associations, and youth organizations.