Unlock the Secret to Better Customer Experiences


Lisa rowan
Research Vice President, IDC
Jamal watkins
Captivate Prime Learning Evangelist, Adobe Digital Learning Solutions
Ashish mathew cherian
Director Worldwide Sales, Adobe Digital Learning Solutions
Webinar Recording Details
  • Date and Time
    Wed, Mar 16, 2022 at 10AM Pacific / 1PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Technology is rapidly evolving in current times and businesses must keep up with the latest innovations to ensure they can retain and grow their customer base. As your business gets more advanced, it is important to ensure your customers not only understand but are able to adopt these changes as well. 

A robust customer education program can have a huge impact across the business – increasing product adoption, reducing churn, driving customer loyalty and customer advocacy.

In this webinar, the presenters will help you discover how you can build a strong customer education program that will benefit your clients and your business. 

Key Takeaways:
  • How leading organizations use customer education to boost their business through enriched customer journeys 
  • How to be a game changer in your Customer Education capabilities
  • How to set up a powerful customer education program

Join us for this Sim-u-live session where Adobe evangelist Jamal Watkins will be on hand for live and lively interactive discussions in chat.

About Lisa Rowan

Lisa Rowan is Research Vice President for IDC responsible for global research on human capital and talent management software and services. Ms. Rowan provides expert analysis focused on both the business services and software used to address HR and talent-related dimensions. Her research addresses developments in human capital and talent management applications, human resources consulting, and HR outsourcing services.

About Jamal Watkins

Jamal has had an extensive career as a Learning & Development practitioner and leader for approximately 25 years. During this time, Jamal has become adept at influencing business processes by driving business results through the use of blended-learning and human capital management. His professional journey continues to lead to opportunities to partner with key stakeholders that influence employees/customers toward achieving business goals. His professional passion continues to blend learning/talent principles with enabling technologies.

Jamal’s previous work experiences include industries such as telecommunications, healthcare, educational publishing, and software technologies. These enriched experiences have allowed him an opportunity gain a comprehensive and first-hand perspective of how learning technologies help to move the business forward.

About Ashish Mathew Cherian

For past 18 years, Ashish has been in the business of building relationships also known as "Sales" & more specifically in the Tech sales industry. As part of his journey, he has successfully established & led reasonably large sized sales teams selling varied technology solutions across different geos. In his current role, he is responsible for the global sales strategy for Adobe’s Print & Publishing Business unit. Ashish’s key strengths are building partnerships, defining Sales/GTM strategies, driving profitability, grooming next level leaders & driving large deals.

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