Feedback contributes to improvement, productive changes, effectiveness, clear direction, an open culture, and, ultimately, success. Yet 95% of managers are unhappy with their performance review/management system and 59% of employees polled said that performance reviews are not worth the time. We are on a mission to change those perceptions!
 
Effective feedback is about support and improvement, and a high-energy, positive work environment sets a dynamic tone and culture for employees and retail customers alike. Every step of the feedback process sends signals that the culture of your organization is changing, becoming more open and innovative.

Attendees will learn to:

1. Assess feedback skills and recognize the role of feedback in continual improvement
2. Create the appropriate attitude and approach for providing feedback
3. Check purposes for sharing feedback and What’s In It For Them (WIIFT)
4. Consider how cultural, gender, generational differences, and location affect the approach to giving feedback
5. Share feedback that is specific, observable, and increases the receiver’s receptiveness
6. Close the feedback exchange with a shared understanding of the next steps for improvement

As President of Executive Forum, Margie is an energetic and creative leader. In the past 30 years, she has earned the trust of the business community as an entrepreneur and successful business owner including regional associate partnerships with the Covey Leadership Center and Crucial Learning. A Master Trainer with those organizations, she has trained thousands of people to increase their leadership skills. Highly respected for her skills in leadership development and executive coaching, her three-pronged focus of organizational strategy, senior management team effectiveness, and communication set her apart from others in the field.

When she’s not working with clients, Margie can be found out in the community hiking, biking or singing with her jazz band.