Do Recognition Programs GET You Anything? Measuring the Impact and ROI of Recognition Programs


Ches headshot 1568x1784
#1 Bestselling Business Author, Organizational Culture, Employee Engagement and Teamwork Expert
Jack phillips headshot
Chairman, ROI Institute
Webinar Recording Details
  • Date and Time
    Wed, Nov 16, 2022 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Survey results from the Workforce Institute indicate that 87% of employees report a high level of inclusion at their company when there’s a strong culture of recognition.1 Of those surveyed, nearly one-quarter said that they’re not recognized frequently enough. A Gallup report found that, when recognized, employees are five times more likely to feel connected to their company’s culture and four times as likely to be engaged. A recent Achievers survey revealed that 48% of leaders said their culture has deteriorated since the start of the pandemic because of lack of employee input and their failure to connect with remote employees.

When times get tough, recognition programs are needed to increase output, achieve better results, and drive employee engagement and satisfaction. To ensure inclusivity, sustained productivity, and to drive a positive workplace culture, organizations should double down on their recognition efforts and be mindful of increasing interaction with employees working in alternate locations.2 While billions of dollars are spent annually on these programs, it is often difficult to find studies that show the value of these investments.

Chester Elton, the “Apostle of Appreciation” teams up with Jack Phillips, creator of the ROI Methodology®, the most used evaluation system in the world, to bring you an insightful webinar that will teach you why recognition is needed, how it should be provided, and why and how to measure the success of motivation programs at the impact and ROI levels. During this session, you’ll see research that shows how a few vital leadership skills—when done right—can boost employee engagement and reduce turnover. You’ll also learn the fascinating science behind why so many managers resist (aka: suck at) something so seemingly simple as gratitude. Even more important, you’ll learn how to demonstrate the value of these investments.

After attending this session, participants should be able to:
  • Identify how employee appreciation enhances motivation and productivity
  • Identify the five levels of outcomes
  • Explain the need to deliver impact and ROI for selected recognition programs
  • Use the eight most powerful gratitude practices to enhance team performance and trust
  • Design recognition programs to deliver results using design thinking principles

Participants in this interactive session will receive a copy of the presentation, job aids, reference material, and a case study.



About Chester Elton

Chester Elton has spent two decades helping some of the world’s most successful businesses engage their employees to execute on strategy, vision, and values. 

He has been called the “apostle of appreciation” by Canada’s Globe and Mail, “creative and refreshing‚” by the New York Times, and a “must read for modern managers” by CNN. Elton is co-author of multiple award-winning New York Times and #1 Wall Street Journal bestselling leadership books including All In, The Carrot Principle, The Best Team Wins, and Anxiety at Work. His books have been translated in more than 30 languages and have sold more than 1.5 million copies worldwide.

Elton is often quoted in publications such as the Wall Street Journal, Washington Post, Fast Company and the New York Times. He has appeared on NBC’s Today, CNN, ABC, MSNBC, National Public Radio and CBS’s 60 Minutes. 

About Jack Phillips, Ph.D.

Dr. Jack J. Phillips, a world-renowned expert on accountability, measurement, and evaluation, is chairman of ROI  Institute, Inc. Phillips provides consulting services for Fortune 500 companies and major global organizations. He has been directly involved in conducting more than 200 ROI studies and has trained more than 5,000 managers and professionals to conduct evaluation studies. The  author or editor of more than 100 books, he conducts workshops and presents at conferences globally. His most recent book is ROI in Marketing: The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing (McGraw-Hill, 2021).

Phillips has received several awards for his books and work. The American Society for Training and Development  gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on  ROI. His work has been featured in the Wall Street Journal,  BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips served as President of the International Society for Performance Improvement in 2012-2013.

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