In 1965, the Beatles released a hit song, "Try to See It My Way... Think of what you're saying… Think of what I’m saying… We can work it out," an overnight sensation with an optimistic message. But on the job, "working it out" requires more than optimism. It demands time, effort, and know-how. That’s why books like Bullies at Work, Difficult People 101, and How to Work with Jerks are so popular. As a matter of fact, employees in the U.S. spend almost three hours per week involved in conflict, and all told, conflict can consume up to 40% of a manager’s time. And contrary to what you might expect, working in remote and hybrid environments doesn’t help at all. 

Comfortable friction inspires innovation, and talking over differences leads to better communication on teams. But when conflict is left to fester, it can drain energy, drive down productivity, and damage morale, big-time. But just how do we “work it out”? 

This webinar will focus on: 

• how OTJ conflict is triggered 
• how to work with challenging people such as “Selfies,” “Screamers,” and “Schemers” 
• how to improve communication in tricky situations

Dr. Constance Staley is a Professor of Communication at the University of Colorado, Colorado Springs. She holds a B.S. in education, an M.A. in linguistics, and a Ph.D. in communication. As a mid-career academic, Dr. Staley worked as a trainer in an East Coast Fortune 500 company, designing and delivering all management and supervisory training. She was selected as a Fulbright Scholar to teach in the republic of Kyrgyzstan in the former Soviet Union; has won the University of Colorado Outstanding Teacher Award; and was twice nominated for a CASE U.S. Professor of the Year Award.

Connie has published 20 books/editions and recently served as Special Assistant to the Chancellor, leading a university initiative to design a next-generation campus Career Center for students. She is a sought-after conference keynoter and a highly popular trainer, both onsite and online. Dr. Staley currently teaches university courses in Communication, Training, and Consulting; Professional Public Speaking Online; and Conflict Management.