You're on a virtual call, watching one of your sales staff conduct a conversation with a potential client. He knows the product. He's energetic. He even cracks a few jokes. But by the end of the call, the client seems like they've checked out. They're polite, but obviously disengaged. You stay on the call after the client hangs up and he asks you, "Well, how'd I do? How do you think it went?" What do you say? How do you coach them? 

Join this session and step up your coaching chops. You'll even have an opportunity to practice giving feedback. 

Rance Greene formed the School of Story Design (schoolofstorydesign.com) for instructional designers who struggle to humanize training. His methodology—Instructional Story Design—equips IDs with a systematic and creative way for discovering, designing and delivering story-based training.

​​​​​​​Rance is the author of Instructional Story Design, a practical guide for developing stories that train. He coaches, teaches, speaks and writes often on the benefits of stories to connect people to one another.