Whether you are training a team, pitching a prospect, presenting a marketing message, calming an upset customer, or guiding a difficult discussion, the words you choose shape what people understand, trust, remember, and do next.

This is an interactive session for training professionals and customer-facing teams who want to speak with more clarity, credibility, and influence. You’ll learn how to choose language that clarifies ideas, communicates value, builds trust, defuses concerns, and moves conversations toward action.

Participants will leave with repeatable speaking techniques they can use immediately. Clear communication isn’t just a “soft skill.” It helps customers understand value, boosts learner retention, helps teams align on action, and delivers a more consistent experience across every conversation. 

Participants will be able to:

• Choose words with strategic intention, not impulse
• Put a positive spin on any message
• Unlearn default American phrasing that undercuts your point
• Adapt your wording to any learner or customer
• Select language that strengthens confidence
• Break bad speaking habits and spot your quirks

As the CEO of Edge Studio in NYC, David Goldberg has been passionate about coaching, directing, and training speakers of all kinds for over 38 years. With an uncanny ability to dissect what is said and make highly detailed speaking adjustments that will make anyone a better speaker in MINUTES—he has helped over 10,000 entrepreneurs, L&D professionals, performers, audiobook and eLearning narrators, and even the casts of Broadway hits like Hamilton and The Lion King. He also trains corporate trainers in how to do their own voiceovers.
 
David is the author of five books on speaking and voice acting, and appears on the cover with Tony Robbins as a contributing author to Cracking the Rich Code, 15th edition.