Speeding up Customer Success to Reduce Customer Churn
White Paper by Imparta

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The foundation of Customer Success is an effective process for customer onboarding, implementation and launch.

This reduces the time it takes for customers to see value from their purchase, known as Time to First Value (or TTFV).

But what exactly is TTFV, why is it so important, and how can you minimize it?

In this whitepaper, we explore the concept of Time to First Value, which is just one aspect of Imparta’s Customer Success & Renewals program, and describe the 7 techniques you can use to reduce TTFV to benefit your customers, and your own organization. 

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