Whatever the description on the formal org. chart, most organizations are now more informal, less hierarchical. People serve on short term teams, task forces, many report to different entities at the same time. Most of our communication is virtual.

Command and Control is out.  New styles of Leadership, i.e. Influence, are now required. We will all have to learn new styles of communicating in this new environment.

In this program, we will discuss some basic principles of Influence, dip into important lessons, and get a few takeaways and tips. Hopefully, you will learn how to survive and thrive in this new world, whether you are the manager or team member.

ELAINA ZUKER is President of Elaina Zuker Associates, a management training and consulting firm in Montreal. 

A seasoned businesswoman, educator, author and consultant, Ms. Zuker's clients have included Fortune 500 corporations such as At&T, American Express, IBM, Ogilvy & Mather, Bank of America, The Sheraton Corporation, Syntex Corporation and dozens of others.

Ms. Zuker holds a B.A. in Psychology, an M.A. in Management/Organizational Development and is the recipient of the Alumni Achievement Award from NYU Polytechnic University.

She is the author of 11 books, on Leadership, Management, Assertiveness, Influence and Communication. Her best-selling (150,000) book, “The Seven Secrets of Influence” a recent main selection for the Business Week Book Club, has been translated into 4 languages.

Her unique “Secrets of Influence™“ theory and training program were developed from her experience in Sales, Advertising and Marketing. That program has now been converted to an eLearning version and is delivered either as a self-paced learning program, a hybrid/blended version, or customized.

She has recently published a new mini ebook “INFLUENCE; the 7 BIG Secrets in 7 little minutes”  

Her latest book, “You X 2 - the New Peer Mentor Model for Success Now”  is now available as an ebook and in paperback.