Dr. Rick Garlick recently joined Magid Associates as Vice President, Strategy Consultant.  During a career that has spanned over two decades, Rick has worked with some of the most prestigious companies in the world, in a variety of research and consulting roles.  He has a diverse research and consulting background that includes extensive experience with customer experience management, employee engagement measurement and training; talent selection; brand research; customer loyalty programs; image and awareness studies; and national opinion polling.  Rick is a former Global Practice Lead at J.D. Power where he provided industry thought leadership to the company’s clients in the hotel, rental car, airline, destination, gaming, and cruise line industries.  His resume’ also includes experience with two of the most prestigious research companies in North America: The Gallup Organization and Maritz Research where he worked extensively in media and entertainment, financial services, utilities, manufacturing, retail, association, and not-for-profit research. Prior to entering the private sector, he taught courses in research methods, marketing, and persuasive communication at Michigan State University and DePaul University in Chicago.

A frequent conference speaker, Dr. Garlick has published numerous articles in industry and academic journals. He has also appeared on such national media outlets as MSNBC, CNBC, CNNfn, Bloomberg Television, and National Public Radio, as well as being quoted in a number of national publications.
Dr. Garlick has served as chair of the Research Committee for the Hospitality Sales and Marketing Association (HSMAI) Foundation Board and Meeting Professionals International (MPI).
 
Dr. Garlick received a Ph.D. in communication studies from Michigan State University.