Matthew Champagne, Ph.D. is Director of Engagement and Retention at Embedded Assessments and the leading authority on using survey conversations to retain employees and high-spending customers. With 32 years of experience as a researcher, university professor, CEO, and Chief Learning Officer, his methodology for maximizing responses and generating deep customer insights has been deployed in 325 organizations. Named “Technology Visionary” by SURVEY Magazine, Dr. Champagne has served as Senior Evaluator or Research Fellow for a dozen agencies including the National Science Foundation, the U.S. Department of Energy and the Army Research Institute. When not teaching, Matt can be found cruising with his family, SCUBA diving in the reefs or playing keyboards in his rock band.